Intra-City Multi-Modal Transit App

Challenge

Rapidly growing Indian cities faced significant challenges in their public transportation systems:

• Fragmented ticketing systems for different modes of transport (bus, metro)

• Lack of real-time information for commuters

• Inefficient route planning leading to longer travel times

• Difficulty in estimating arrival times for buses

• Need for a unified, user-friendly platform for all public transport needs

The goal was to create a comprehensive solution that would streamline urban transit, improve the commuter experience, and increase the efficiency of public transportation systems across multiple cities.

Our Approach

We developed a cutting-edge intra-city ticketing app that addressed these challenges through innovative features:

1. Multi-Modal Journey Planning:

   • Implemented an algorithm to plan journeys using buses only, metro only, or a combination of both

   • Integrated real-time data to provide the most efficient routes

2. Live Bus Tracking and Route Information:

   • Utilized open data platforms to display real-time bus locations

   • Provided comprehensive details for all routes, including frequency and stops

3. Public Information System (PIS):

   • Developed a system to calculate and display Estimated Time of Arrival (ETA) for buses at each stop

   • Included information on bus types (AC/Non-AC) for user convenience

4. Location-Based Services:

   • Implemented auto-detection of closest bus stops and metro stations

   • Allowed users to save frequently visited locations (e.g., home, office) for quick access

5. Unified Ticketing System:

   • Created a seamless ticketing solution across different modes of transport

   • Implemented secure payment gateways for in-app ticket purchases

6. Scalable Backend Architecture:

   • Designed separate Kubernetes deployments for each city to ensure optimal performance

   • Implemented load balancing and auto-scaling to handle peak usage

Results

Our intra-city ticketing app delivered impressive outcomes:

• Wide Adoption: 4M+ app downloads across three Indian cities

• High User Engagement: 200,000 daily active users

• Robust Performance: Processing thousands of tickets daily

• Scalable Infrastructure: Handling 3.5+ billion user requests annually

• Exceptional Reliability: Maintaining 99.9% uptime

Additional impacts:

• Reduced average commute times by 20% through efficient multi-modal route planning

• Improved public transport utilization by 15% due to easier access to information and ticketing

• Decreased waiting times at bus stops by 30% with accurate ETA information

• Increased customer satisfaction scores for public transport by 25%

Key Takeaways

This project demonstrates our ability to:

1. Develop complex, multi-feature mobile applications for large-scale urban use

2. Integrate various data sources and APIs to provide real-time, accurate information

3. Create user-friendly interfaces that simplify complex transit systems

4. Build highly scalable backend systems capable of handling billions of requests

5. Implement city-specific configurations while maintaining a unified codebase

6. Positively impact urban mobility and sustainability through innovative technology solutions

Our success with this intra-city ticketing app showcases our expertise in creating transformative digital solutions for smart cities. This experience positions us as a leading partner for developing comprehensive, user-centric applications that can revolutionize urban transportation systems worldwide.